We are here to help! Complete this short form and we will get back to you shortly.
Questions?
Find the answers to the most frequently asked questions.
Don't see the answer to your question?
As these are direct bookings, you’ll receive your elite status perks on top of the preferred booking program perks. Additionally, you will earn hotel points and elite night credits. Please keep in mind that the perks offered vary by property.
With exception of Accor, these programs are not available for stays booked with points.
Occasionally, our partners run 3rd or 4th night free promos, but they don’t offer discounts generally. Additionally, most programs do not book member and/or advance purchase rates.
Notable exceptions include Four Seasons which allow us to book advance purchase rates and Langham which allow us to book member rates.
You can book a Four Seasons stay via our self-service portal and get Virtuoso benefits. However, when we book you via Four Seasons Preferred Partner you get superior benefits, so we recommend submitting a request.